1. Why are your prices so low?
When buying from Tobsd.com, you are buying directly from the manufacturer. No middle-man means the
savings are passed on to you.
2. Do you ship internationally?
Yes, we do! We accept order from worldwide. Airmail or EMS shipping your items.
3. Do the listing prices include postage charges?
Yes, all our products listing in the website are subjected to FREE shipping. Some items use Airmail
shipping, Some items use EMS shipping.
4. Do you accept other forms of payment rather than credit card in PayPal?
Yes, we do! We prefer PayPal™ as your payment method, we also take bank wire and western
union as a payment alternative; please contact us for more payment methods.
5. Is your Credit Card Form Secure?
We use PayPal™ For Taking Credit Card Purchases. With The Industry’s Most-Advanced Encryption, Fraud
Prevention, and Buyer and Seller Protection Policies, PayPal™ Is Dedicated To Keeping Your Account Safe
6. Do you accept money order?
We are unfortunately not able to accept international money orders. You may like to consider
become A PayPal member and using the PayPal E-check system if you do not have an credit card.
7. What is the normal delivery time after payment?
We ship all items within 1 to 2 days after payment received, except on Sundays and Public Holidays, the time of
delivery is approximately 5 to 15 days depending on destination (without holiday).
8. How do I know my order had been delivered?
You will receive an e-mail within 48-72 hours, if use EMS shipping your item, we will send tracking to you. you
can track it on EMS: http://www.ems.com.cn/english-main.jsp if your items use airmail shipping, I will
send airmail number to you, you can contact with your country post office. Sometimes, a spam filter blocks
new e-mail addresses. If you have not received a confirmation to that e-mail address within 72 hours, please
check to see if your spam filter has caught the message. If your spam filter has caught our e-mails, please
add our e-mail to your friendly list/white list. If you have not received an email confirming your tracking no.
please contact us.
9. What happens if my order is lost or stolen during shipping before I receive it?
All shipments from Top Order are sent by Airmail or EMS, your package requires a signature because all
orders are sent insured for your protection. You are not in any way responsible for the loss of parcel until you
or someone at your shipping address has signed for it.
10. Can I change or cancel my order?
After you have paid, your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact us, our email:
, please note that most orders process quick and can enter the shipping process with minutes. If your order has already entered the
shipping process, it cannot be changed or canceled.
11. Do you provide repair or exchange service?
We provide free repair and/or exchange service to products with manufacture defects. No service will be provided
to products damaged by negligence. Particular product may not be available for immediate exchange, allow
approximate 2 weeks for product .
12. Do you have a return policy?
* You may return order/item within 10 days from the date the order was received.
* We will not accept any returned packages without a RMA# issued by us.
* All returned package must be shipped with a tracking number
* Used merchandise can not be returned, no exception.
* Shipping and handling fee is non-refundable, unless it is the result of our fault or mistake.
* You will be responsible for all shipping and handling charge of the returning order.
in advance and state which order or merchandise will be returned, we will issue
you RMA #.
* The merchandise must be returned in its original packaging to receive full refund.
* Make sure you send the package back to us with a tracking number, we will not be held responsible if the shipment
* Refund will be issued only when we receive the returned merchandise.
* You will be credited back with the original amount minus our shipping cost.
13. How can I contact you?
You can click on the Contact Us or email us through different email address, we will respond to your query within 24 to 48 hours. or also leave a message to us.
14. Are your description details accurate?
We work hard to ensure the accuracy of all products data, Slight variance in the measurements of product details
to be expected. Also, colors may appear differently depending on the computer screen being used, and product
images are not-to-scale.
Tobsd.com takes privacy issues very seriously, all personal information which our customers provide to us kept
confidential at all times. Our customer information is not disclosed to anyone or any company. Email and mailing
information are used to provide you with our e-newsletters which include updates and promotions directly related
to Tobsd.com. If you no longer wish to receive our e-newsletters. simply email us at